Frequently Asked Questions

Find answers to the most common questions about your Global Wellness Music Library membership, account, subscriptions, billing, and streaming experience.
If you need additional assistance, our support team is always here to help.

How do I access my account?

Sign in using the email address and password you used when creating your Global Wellness Music Library account. Once signed in, you can access the wellness music and video content included in your membership plan

How do I reset my password?

Select “Forgot Password” on the sign-in page and enter your registered email address. Follow the instructions sent to your email to create a new password.

 How do I access the Global wellness music library?

After signing in, visit the Global Wellness Music Library catalog to explore the content available with your membership. Browse by category and choose the experience that best fits your moment—from deep sleep and meditation to spa relaxation, focus, dining ambience, and more.

Can I download videos to watch offline?

Offline viewing availability may vary depending on the device, app, membership plan, and content. Please check the available options within the Global Wellness Music Library app for supported content.

 Why am I experiencing buffering or playback issues?

Playback quality can be affected by your internet connection, device, browser, or network conditions. We recommend using a stable high-speed internet connection, refreshing the page, restarting the app, or trying another supported device or browser.

Can I create multiple accounts with the same email address?

Each email address should be associated with one Global Wellness Music Library account. If you already have an account, please sign in using your existing email address rather than creating another account.

 How do I pause or cancel my subscription?

You can manage your recurring subscription through your account settings, subject to the options available for your membership. If you cancel, access will generally remain available until the end of your current paid billing period.

How do I change my membership plan or update my billing information?

Sign in to your account and visit your subscription or billing settings to view the options available for your membership. Available plan changes and billing options may depend on how you originally subscribed.

Why was my credit card declined?

A payment may be declined for several reasons, including incorrect card information, insufficient funds, international transaction restrictions, or your card issuer’s security settings. Please verify your payment information or contact your card issuer for assistance.

Can I purchase a gift subscription?

Yes. If gift subscriptions are currently available, you can purchase one through the “Buy Gift Card” option on our website and share the gift with someone special.

 How do I redeem a gift subscription?

If you received a Global Wellness Music Library gift, select “Claim Gift Card” and follow the instructions to redeem it. You may be asked to sign in or create an account before accessing your gifted content.

Need More Help?

Can’t find the answer you’re looking for? Contact the Global Wellness Music Library Support Team at wellness@laifamily.com.tw. We’re happy to assist you with your account, membership, billing, or streaming experience.

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Company Information

LAI FAMILY CO., LTD.
Global Wellness Music Library
Business Address: No. 1, Meigang Cross Ln., Meigang Village, Dacun Township, Changhua County, Taiwan
Customer Support: wellness@laifamily.com.tw
Tel: +886-4-852-7611
Business Registration No.:90065432